Technical Writer
​​Full Time I Remote

    ​​APPLY NOW    ​

Venngage is an exciting and innovative B2B SaaS-based graphic design tool that is helping businesses communicate visually all over the world. We’re looking for talented people to join us and help us achieve our ambitious goals.

As our Venngage Technical Writer, you will report to the Director of Client Services, owning the Venngage Help Center, promoting users to utilize self-help support methods. The Technical Writer will also play a central role in the documentation and centralization of internal processes and standard operating procedures here at Venngage.

As an ideal candidate, you have proven experience in managing and curating customer facing documentation.
Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

What You’ll Do

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

What We’re Looking For

• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Proven history in process documentation
• Experience with dynamic language content, ensuring your work was consumable in multiple languages

 
Tenacity:

• You are determined to succeed, and you are motivated by the success of customer and colleagues
• Curiosity:
• You are always learning and seeking ways to make things better. You are agile in your approach and able to pivot and adapt when needed
• Conscientiousness:
• You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Empathy:
• You lead with humility and empathy, respecting and learning from the perspectives of others
• A Growth Mindset:
• Be highly coachable and interested in gaining knowledge of the market, developing your technical communication skills, and learning our products and process, so you can be highly successful as an individual contributor.

Perks and Benefits:

• Dental and medical insurance
• Health & Wellness Programs (Inkblot EAP and League Health and Lunch spending accounts)
• League Lifestyle Spending Account (for learning, growth, and fitness)
• Flexible Vacation Policy
• Unlimited Sick/Mental Health Days
• Fully Remote for 2022
• Culture of Learning & Development
• Socials & Team Outings (virtual events during covid-19 protocols)

About Venngage:
OUR WORK CULTURE AND VALUES:
Culture is a very important part of Venngage, and everyone on our team embodies these values. For a detailed overview of our work culture and values click here.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If you believe you are the right fit for this position, we would love to hear from you. Venngage is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

Salary Range: $55-60k (based on level of experience)
Link to apply: https://venngage.typeform.com/to/rBFnqdYe